Warranty Information

WARRANTY INFORMATION

Thank you for purchasing a MaestroShield Tubular Motor. To activate your warranty please register your motor on the form to the left. You must register each individual motor separately. You will find your motor serial number on the motor itself on the silver sticker. If you have trouble locating your serial number please call us at 239.596.8883.

Should there be evidence of a potential warranty issue within the specified warranty period, MaestroShield® will follow its standard procedure to ensure that a new product is sent to the MaestroShield® Dealer who originally purchased the product. The defective part must be returned to MaestroShield® for evaluation within 30 days of the warranty replacement. Should more than 30 days elapse or should the product evaluation prove the malfunctioning of the product was the result of any aforementioned items, the Dealer will be notified of the point of failure and subsequently charged the cost of the replacement part.

RETURN POLICY

Sale of ALL custom-made orders are final and are limited to repair or replacement (at our sole option) of included parts of the screen found to be defective under this Warranty Statement. In no event shall MaestroShield be liable for damages of any type, including, but not limited to: economic loss; or any indirect, punitive, special, incidental, or consequential damages of any type, including, but not limited to, time, wages or lost profits, of any nature or kind, or for damages to or loss of property, whether caused by negligence or otherwise.

PLACING A CLAIM

To place a warranty claim, contact MaestroShield Customer Service at +1 (239) 596-8883 or toll free (866) 549-0269. All defective materials must be returned for evaluation within 30 days of replacement or dealer will be billed for replacement.

IMPORTANT

Warranties do not cover any damage to MaestroShield® products that result from improper installation, accident, abuse, misuse, natural disaster, insufficient or excessive electrical supply, abnormal mechanical or environmental conditions, lightning or any unauthorized disassembly, repair or modification. Warranties do not apply to any product on which the original identification information has been altered, obliterated or removed, has not been handled or packaged correctly, has been sold second hand or has been sold contrary to the United States export regulations without consent from MaestroShield®.